Guarantees & Assurances
Rock Solid Guarantees. And More of Them.
A plumber or AC technician, for example, aren’t just people you depend on for greater comfort and convenience.
You need to trust them and the company they work for. You need to know they’re qualified to do the work you’ve requested, especially since your family’s comfort and safety depend on successful job completion.
At Burton, we understand this is the kind of “invitation” you’re not going to extend lightly. Beforehand, you want to feel reasonably sure you’ve chosen the right company for the job. However large or small it might be.
At Burton, we’re no ordinary home services company. Which is why our customer guarantees and assurances go way beyond the ordinary:
• We conduct 50-state background checks and perform drug tests on every employee before they’re hired…plus, periodic drug testing takes place during their employment.
• We wouldn’t send anyone to your home we wouldn’t trust in ours.
• Our technicians and installers will respect you and your home at all times by wearing floor protectors, covering your floors where appropriate, and thoroughly cleaning the work area.
• Temperatures on new heating & cooling systems will vary no more than 3 degrees from the temperature set on your thermostat. If this temperature range is not maintained, we will make necessary modifications, repairs, or replacements at no cost to you.
• Investment Guarantee…If you find a comparable installation at a lower price, we will meet and beat that price by $50.
• Lemon-Free Guarantee…When you purchase a new heating or cooling system from us – and operate it according to the manufacturer’s operating standards and allow us to maintain it for you – we will replace any deficient parts…at no cost to you. This guarantee applies during the first 5 years of ownership, and the first 10 years on our premium systems.
• If you’re not completely satisfied with our performance, maintenance or repair services, or the conduct of any of our staff during the first year after repair or installation, we will refund 100% of the contract amount, up to $300.
• Guaranteed upfront pricing…you’ll always know the price before we start the job.
Burton: for a higher degree of confidence in a job well done. And more. We look forward to your call.