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5010 F Street, Omaha

4.7 2,463 reviews

  • Avatar Mike Sharp ★★★★★ 10 months ago
    Just had the $55 +5 furnace safety inspection and cleaning done. The service technician, Frank C., … More was excellent. He conducted a very thorough inspection and cleaning, was very helpful about answering my questions, also explained what he was doing and why? He talked with me and pointed out items that will need attention and why. Based on the age of my furnace and also that there were several items that would need attention in the not so distant future he offered to the option to set up an appointment with a sales consultant to understand the costs of replacing the system -vs- repair costs. This was certainly not a surprise, but there was zero hard sell, which I very much appreciated. One of the best home service experiences I've had.
  • Avatar Caleigh Newman ★★★★★ 4 months ago
    Frank Christensen was incredibly kind, personable, and great to work with when we had our furnace and … More water heater red tagged due to a gas leak. He was very helpful and thoroughly explained everything after his inspection.
    The sales side of it, our sales rep was also very kind and fine to work with. My complaint however is that I didn’t feel like the pricing was transparent at all. I would have liked to see a breakdown and cost for each item, labor, etc. We ended up replacing the water heater, furnace, and AC unit. For $18k I would have liked to see a detailed receipt. When I questioned and asked for more information I felt like I was given the run around and never got a clear answer. But we were sitting there with red tagged appliances and needed to get on the schedule ASAP as it would be negative degrees the next day. As a first time home owner I really wanted to feel comfortable making this decision and did not. I have a feeling it wasn’t totally necessary to replace the AC unit and I would have felt better knowing in more detail what we were purchasing.
    5 stars for Frank
    1 Star for Sales

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Air Conditioning Repairs

Come on, let us spoil you! At Burton, it’s never just about what we do. More than anything, it’s how we do it. Take your home air conditioning needs, for example. If you need prompt and reliable service because your system is acting up, we’ll get a highly trained technician out to see you as soon as we possibly can.

Here’s what you can expect during and after the service call:

  • We repair all makes and models.
  • You’ll receive a guaranteed upfront price quote that we will not exceed!
  • Our trucks are fully stocked to facilitate faster job completion.
  • We’ll give you more than one option on how to fix the problem so you can choose what’s best for your home and budget.
  • Your highly-trained and experienced Burton technician will clean up after himself.
  • He will also explain the work completed and, where appropriate, review any operating procedures with you.

And then there’s our 100% customer satisfaction guarantee: If you’re not completely satisfied with our performance, maintenance or repair services, or the conduct of any of our staff during the first year after repair or installation, we will refund 100% of the contract amount, up to $300.

You see, at Burton, it’s not just about meeting your expectations. We intend to exceed them.

Here’s a little trade secret: the best and most valuable repair service we offer isn’t a repair service at all. It’s our annual AC preventative maintenance service, during which we thoroughly clean and inspect your system for any signs of wear and tear. That way, we recommend small fixes now that can potentially minimize or eliminate future repair problems entirely. With annual system maintenance, you also can look forward to:

  • Longer system lifespan
  • Smoother & quieter operation
  • Cleaner indoor air
  • Added comfort, convenience, and safety

If it’s been a year or more since you last had your AC system professionally serviced, now’s the time. For even greater value, have a look at our VIP plan where annual maintenance – and a host of other benefits – is included in your one low monthly fee.

(402) 934-7003

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